Questions, answered.

We accept major credit and debit cards, including Visa, Mastercard, and American Express, as well as Apple Pay, Shop Pay, and PayPal where available. PayPal Pay Later or other installment options may appear for eligible countries and orders. If a payment option appears at checkout, it is available for your order; if it does not appear, it is not currently supported for that checkout.

Yes. Our checkout uses SSL encryption to keep your data private and secure.

First, ensure your shipping and billing details are correct. If issues persist, contact your bank or reach out to us at hello@thebeworld.com for assistance.

Enter your code in the box under your order summary during checkout. Click "apply" to activate. Only one code per order.

Discount codes apply only to full-priced jewellery. Sale items, sets, and final sale pieces are excluded as they are already heavily discounted.

Every BE. piece is handmade to order. Allow 3–7 business days for studio preparation. United States delivery takes 6–12 calendar days after dispatch, with an estimated total of 7–15 business days from order to arrival. Other supported destinations take 5–14 business days after dispatch; the overall estimated total is 7–21 business days, depending on destination. These are estimates; remote destinations, customs procedures, and carrier conditions may extend them.

We ship to the supported destinations listed below.

However, we currently do not ship to the following:

• APO and FPO addresses
  

We do not ship to the following countries:
Singapore, Indonesia, South Africa, Åland Islands, Afghanistan, Antarctica, Belarus, Bouvet Island, British Indian Ocean Territory, Burundi, Central African Republic, Christmas Island, Cocos (Keeling) Islands, Congo, Democratic Republic of Congo, Cuba, Eritrea, French Southern Territories, Heard Island and McDonald Islands, India, Iran, Iraq, North Korea, Kuwait, Liberia, Libya, Mali, Mayotte, Myanmar, Niger, Norfolk Island, Palestine, Pitcairn, Portugal, Russia, Saint Helena (Ascension & Tristan da Cunha), Saint Pierre and Miquelon, Somalia, South Georgia & the South Sandwich Islands, South Sudan, Sudan, Svalbard & Jan Mayen, Syria, Tajikistan, Tokelau, Ukraine, Western Sahara and Yemen, Israel.

Shipping is calculated at checkout based on your destination. Orders over €300 ship free to supported destinations.

Yes! Orders come in a signature gift box with no pricing information included.

Yes. You’ll receive a tracking number by email once your order is dispatched. For United States orders, tracking may show “awaiting item” for the first two or three days. USPS provides an estimated delivery date after receiving the parcel. For other destinations, the link usually goes live within 24 hours of dispatch; detailed tracking scans can take 5–10 business days to appear.

For all orders, duties and taxes are prepaid and shown at checkout. No surprise fees at delivery.
Please note that for all countries taxes, duties and shipping costs are non-refundable.

Orders ship Monday-Friday, excluding holidays.

Check with household members, neighbors, and your shipping carrier first.

If unresolved, contact us at hello@thebeworld.com for assistance. Note: We cannot reship or refund orders marked as delivered.

For United States orders, tracking may show “awaiting item” for the first two or three days. USPS provides an estimated delivery date after receiving the parcel. For other destinations, tracking updates can take 5–10 business days to appear after dispatch. This is normal — your parcel may be between studio handoff and the carrier’s first scan. If you would like us to check, email hello@thebeworld.com with your order number.

When you order multiple pieces, we ship them together in one package. This reduces packaging and cuts the carbon footprint of multiple separate deliveries — consistent with how we operate as a made-to-order brand.
If you need items shipped separately for a specific reason, contact us before placing your order.

We'd ask you not to. BE. is a made-to-order brand — each piece is crafted specifically for your order, so multiple returns create real waste and logistical strain, especially across international shipping.

If you are unsure about sizing, use our Size Guide before ordering. If you still have questions about fit, a specific piece, or which stone is right for you, email us at hello@thebeworld.com. We will give you specific guidance so you can get it right the first time.

Every BE. piece starts with the stone. Before any crystal enters production, we assess it against the Crystal 4T™ Grading System — evaluating Transparency, Tone, Texture, and Treasure (rarity and provenance). Only stones that meet all four criteria are selected.

Most jewellery brands don't grade their crystals. We do, because the difference between a collector-quality stone and a standard one is visible — in clarity, in colour depth, in how the piece looks on the wrist.

After selection, each piece is hand-set and individually inspected before it ships. If it doesn't meet the standard, it doesn't leave.

Every crystal and gemstone we use is natural. We do not use synthetic substitutes or laboratory-grown stones. Processing and treatment information is disclosed on the individual product page; please refer to that page for the details that apply to your piece.

Designed for durability, our jewellery lasts for years with proper care.

Appearance can change with wear and exposure. Care depends on the gemstone, metal and construction of each piece. Follow the care instructions and precautions on the product page, together with the Care & Durability Checker. Store each piece separately in a soft pouch or the BE. box, clean and dry.

Yes. Stones are hand-set with precision for daily wear, but we recommend removing jewellery during intense activities.

Absolutely! Our pieces are designed for everyday elegance and resilience.

Remove jewellery before swimming, showering or exercise. Water, sweat, heat and impact affect materials and constructions differently. Follow the care instructions and precautions for the specific piece on its product page and in the Care & Durability Checker. Last on. First off.

After wear, wipe gently with a soft, dry cloth. For further cleaning, follow the instructions for the specific gemstone and finished piece on its product page and in the Care & Durability Checker. Rinse briefly with clean water only where those instructions explicitly allow rinsing, then dry promptly and fully before storage. Do not soak the piece or use ultrasonic or steam cleaning unless its care instructions expressly allow it. For material and construction details, use the Care & Durability Checker.

Store separately, ideally in a soft pouch or the original BE. box. Crystals can scratch other crystals and metals, so keeping each piece on its own prevents surface damage. Avoid humid environments and direct sunlight.

BE. provides a 2-Year Warranty covering defects in materials or workmanship. If a possible defect appears during the warranty period, contact us with your order details so we can assess the piece and confirm the appropriate remedy.

Not covered:
Normal wear and tear, scratches, accidental damage, loss, misuse or improper care. Materials and finishes can change with wear and time; following the care guide helps keep the piece in good condition for longer.

If something isn't right, tell us. Email hello@thebeworld.com with your order number and a description of the issue. We'll look at it and find a solution — whether that's a replacement, a repair, or something else. We stand behind what we make.

Email hello@thebeworld.com with your order number, a clear description of the issue, and photos if possible. We will review the piece and advise the next step, whether that is repair, replacement, or another solution under our warranty terms.

Check the stone's identity and treatment disclosure, then examine the beads, construction and fit. The BE. Stone Buying Checklist sets out ten checks and the reasoning behind each.

Measure your wrist where the bracelet will sit. Wrap a soft measuring tape or a strip of paper around your wrist, close to the skin without squeezing. If using paper, mark where the ends meet, then lay it flat and measure the marked length with a ruler. Do not add extra room.

Enter your wrist circumference in the Size Guide, select the correct unit and bead size, and check the recommended finished length.

If no recommendation appears, the result looks incorrect, or neither standard size is suitable, email hello@thebeworld.com or leave a message with your wrist measurement, the unit used, and the piece you are considering. We will help confirm the appropriate size.

Yes, we absolutely want you to love your piece. If you are not completely satisfied, we offer a 14-day return policy for a full refund to the original payment method.

Please note the following important guidelines:

• We currently do not offer direct exchanges. Due to our made-to-order process, each piece is crafted as a unique order with specific materials and sizing, making direct inventory swaps logistically complex. However, we have made the return and reorder process simple and efficient.
• Sale Items: Products marked as "Sale" are not eligible for return.
• Bundles & Sets: These must be returned in their entirety. We cannot accept partial returns of bundled products.

To initiate a return, please email our customer service team at hello@thebeworld.com within 14 days of receiving your order. Please include your order number and the reason for return.

Our team will respond with detailed instructions and a shipping address for your return. Please note: Return shipping costs are the responsibility of the customer.

Why do we handle returns via email?
This personalized process allows our team to ensure every return is handled with care and accuracy, providing you with dedicated support and avoiding the delays that automated systems can sometimes create.

We do not offer direct exchanges. Our made-to-order model means each piece is uniquely prepared for a specific order, so we don't hold inventory for swaps.

However, we have designed a simple alternative:

1. Initiate a return by emailing us at hello@thebeworld.com within 14 days of receiving your order.
2. Once we receive, inspect, and approve your return, your refund will be processed to your original payment method within 5–10 business days.
3. You can then place a new order on our website for the item you desire. This ensures you get a brand new piece, crafted fresh for you with the correct specifications.

We find this process is often faster and more reliable for our customers than a traditional exchange.

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Original shipping fees, duties, and taxes are non-refundable.

Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping method, as BE. cannot be held responsible for returns that are lost in transit.

Yes. If you've had a change of heart, you can return your item within 14 days of receiving your order, provided it is unworn, undamaged, and in its original packaging. Contact us at hello@thebeworld.com to start the process. Return shipping costs are the responsibility of the customer, and sale items are not eligible for return.

Origin is recorded at the level verified for each lot—such as supplier or region—and uncertainty is disclosed. Read the product’s Materials / Construction and Stone Origin Record information rather than inferring origin from the stone name.

We use different constructions and metals across the collection:

• Strands construction: Most current Strands use a stainless-steel wire core with a magnetic clasp. A smaller number still use elastic cord. The Materials / Construction information on each product page is the controlling record for that piece.
• 925 Sterling Silver: A classic, nickel-free choice known for its durability and timeless shine.
• 18KT Gold Vermeil: A 2.5-micron layer of 18KT gold over sterling silver.
• Solid Gold (10KT & 14KT): A durable precious metal suited to long-term wear with appropriate care. Surface marks and changes in finish can still occur over time.

We record supplier and regional information where it is available and disclose uncertainty where it is not. We do not claim independent environmental or labour certification unless it can be verified for the relevant supplier or lot.

Yes, wherever possible.

Yes, wherever possible. We are actively increasing the proportion of recycled sterling silver and gold in our supply chain. Our mission is to minimize the environmental impact of mining by reutilizing our planet's existing resources, giving precious metals a new life in beautiful forms.

A made-to-order product is crafted only after a customer places an order, promoting sustainability by reducing waste and minimizing environmental impact through thoughtful, on-demand production.

Made-to-order means your piece doesn't exist until you order it. No warehouse. No overstock. A piece made specifically for you, at the exact time you decide you're ready for it.

Each BE. piece is handmade to order. Allow 3–7 business days for studio preparation. United States delivery takes 6–12 calendar days after dispatch, with an estimated total of 7–15 business days from order to arrival. Other supported destinations take 5–14 business days after dispatch; the overall estimated total is 7–21 business days, depending on destination. These are estimates; remote destinations, customs procedures, and carrier conditions may extend them.

Every BE. piece is made to order — nothing sits in a warehouse. A standard BE. piece follows an existing design, crafted fresh for your order. Bespoke begins before the design exists. The crystal selection, combination, proportions, and arrangement are developed from your brief and personal composition, then built as a one-off piece. There is no other piece like it.

A 50% deposit of the total quoted price is due before design work begins; it includes two design concepts and two revision rounds. If no design is approved after those included rounds and you cancel before production begins, BE. refunds 20% of the total quoted price and retains 30% of the total quoted price as the design fee. If you approve the design, the remaining 50% is due before production begins; the finished piece ships after production is complete.

Yes. Note your preferences in the questionnaire and our team will advise on how to incorporate them — considering the visual composition and the geological properties of each stone relative to the overall design.

Your birthdate is optional. If you choose to share it, we use it only as a commemorative or personal detail in your design brief—for example, to record a date that matters to you or to inform an inscription or another detail you approve. We do not use it to infer personality, destiny, health, energy, the effects of a stone, or which stone you should choose.

If provided, it is treated as personal information within your Bespoke enquiry and order record and kept only as long as needed to provide the service, maintain relevant order records, meet legal obligations, resolve disputes, or enforce our agreements, in line with our Privacy Policy. Depending on where you live, you may ask to access, correct, or delete it, subject to legal exceptions.

Bespoke takes longer than a standard BE. order because the design is created before the piece is made. Please allow approximately 3–5 weeks from initial consultation to delivery. This includes design development, confirmation, handcrafting, and international delivery. If your piece requires unusual sourcing or additional revisions, we will confirm the timeline with you before production continues.

Return eligibility for Bespoke work follows the Refund Policy and the written terms confirmed before design approval. Ask us before paying a deposit if return eligibility is material to your decision.

Text-based communication provides a clear written record, allows you to respond in your own time, and enables collaboration that holds across time zones.