Support · Shipping & Returns
Made with time.
Delivered with care.
A clear record of preparation, delivery, duties, returns and warranty—before you order.
Shipping and return terms may change. The terms shown when you place your order apply.
02 · Production
The object is made before it moves.
Every piece is prepared by hand. Dispatch begins after selection, making and inspection are complete.
3–7 business days
Selection, assembly and final inspection.
Monday–Friday
Excluding public holidays. Weekend and holiday orders enter the queue on the next business day.
5–14 business days
Estimated international transit after dispatch.
Estimated total: 8–21 business days, depending on destination. Customs, weather and carrier conditions can extend delivery.
03 · Shipping
One parcel. A traceable route.
Shipping cost is calculated at checkout. Where supported, worldwide shipping is complimentary above €300.
Tracking and delivery
A tracking email is sent after dispatch. The link usually becomes active within 24 hours; detailed scans may take 5–10 business days to appear.
If the carrier marks a parcel delivered but it cannot be found, check with household members, neighbours and the carrier first. BE. cannot reship or refund a parcel the carrier has marked as delivered.
Combined orders
Multiple orders are shipped together where possible unless you contact BE. before dispatch.
Gift shipping
Gift boxes do not show the price.
Estimated time by destination
The window below includes 3–7 business days of studio preparation and estimated tracked transit after dispatch.
| Destination | Total time | Duties & taxes | Free shipping |
|---|---|---|---|
| Australia | 8–19 business days | Included · no carrier fees | €300+ |
| United Kingdom | 8–19 business days | Included · no carrier fees | €300+ |
| New Zealand | 8–19 business days | Included · no carrier fees | €300+ |
| Western Europe | 13–19 business days | Included · no carrier fees | €300+ |
| Northern Europe | 10–21 business days | Included · no carrier fees | €300+ |
Where BE. cannot currently ship
- Afghanistan
- Åland Islands
- Antarctica
- Belarus
- Bouvet Island
- British Indian Ocean Territory
- Burundi
- Central African Republic
- Christmas Island
- Cocos (Keeling) Islands
- Congo
- Congo (DRC)
- Cuba
- Eritrea
- French Southern Territories
- Heard & McDonald Islands
- India
- Indonesia
- Iran
- Iraq
- Israel
- Korea (North)
- Kuwait
- Liberia
- Libya
- Mali
- Mayotte
- Myanmar
- Niger
- Norfolk Island
- Palestine
- Pitcairn
- Portugal
- Russia
- Saint Helena
- Saint Pierre & Miquelon
- Singapore
- Somalia
- South Africa
- South Georgia & Sandwich Islands
- South Sudan
- Sudan
- Svalbard & Jan Mayen
- Syria
- Tajikistan
- Tokelau
- Ukraine
- Western Sahara
- Yemen
- APO/FPO addresses
If a parcel is returned because the address was incorrect or delivery failed, the customer is responsible for the re-shipping cost.
04 · Duties & Tax
Know the landed cost at checkout.
For international orders, duties and import taxes are prepaid and shown at checkout.
Costs that are not refunded
Shipping, taxes and duties are non-refundable.
05 · Returns
Begin with an email, not a parcel.
Contact BE. within 14 days of receipt. Returns sent without prior approval are not accepted.
- Email hello@thebeworld.com with the order number and reason for return.
- BE. replies within 2 business days with the return address and instructions.
- Return the eligible item using a tracked service. Return shipping is paid by the customer.
- After receipt and inspection, an approved refund is sent to the original payment method within 5–10 business days.
Eligible
- Unworn and undamaged.
- Returned in the original packaging.
- Bundles and sets returned in full.
Not eligible
- Sale items.
- Gift cards.
- Items returned without prior approval.
No direct exchanges
Return the eligible item first. After approval and refund, place a new order for the required piece or size.
Damaged or incorrect order: contact hello@thebeworld.com within 48 hours of delivery with photos and the order number.
06 · Warranty
Craft defects are covered for two years.
The warranty covers defects in materials or workmanship. It does not replace everyday care.
Covered
Defects in materials or workmanship identified within two years.
Not covered
Accidents, loss, improper care, scratches and normal wear and tear.
Make a claim
Email hello@thebeworld.com with the order number, a clear description and photos where possible. BE. will review the piece and advise whether repair, replacement or another solution applies.
Still deciding?