Questions before purchase

FAQ

The five questions buyers ask most before pressing add to cart.

01Is this stone treated in any way?+

This piece uses natural, untreated stone. No heat, dye, coating or artificial irradiation is applied. Its lot details are recorded on the Stone Origin Record supplied with the piece.

02Will the colour look exactly like the product photos?+

Natural stone changes with light, angle, and screen settings. Product photos are edited for clarity, but the material may read deeper, softer, or more muted in daily light.

03How do returns and refunds work if I change my mind?+

Email us within 14 days of receiving your order to start a return. The piece must be unworn, undamaged, and in its original packaging. Return shipping is the buyer's responsibility. Once we receive, inspect, and approve the return, your refund is processed to the original payment method within 5–10 business days.

04How long does delivery take?+

Allow 3–7 business days for studio preparation. United States delivery takes 6–12 calendar days after dispatch, with an estimated total of 7–15 business days from order to arrival. Other supported destinations take 5–14 business days after dispatch; the overall estimated total is 7–21 business days, depending on destination. These are estimates; remote destinations, customs procedures, and carrier conditions may extend them. Duties and import taxes are prepaid by BE. Orders over €300 ship free; below that threshold, shipping is shown at checkout. Full destination restrictions are listed on the Shipping page.

05What arrives in the box?+

Your piece arrives in the BE. box with its Stone Origin Record and BE. brand series card. Gift wrapping is available at checkout if it is going to someone else.

THE STONE BUYING CHECKLIST

Ten checks for reading any strand, ours or anyone's: what to look at, and what to ask. It comes with your first email, then one stone at a time from the studio.

By subscribing you agree to receive emails from BE. Unsubscribe anytime.